What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is the Bluesnap page not working?

    Asked by patricialim on May 26, 2016 at 01:36 AM

    Hi there,


    I'm trying to upgrade my current plan into a BRONZE plan. I've already inputted all the necessary details but when I clicked on "Generate Proforma Invoice" it leads to a page that's not working.

    There were also no other buttons in the pop up window that I could press (ex. "Next", etc.). Not knowing what else I could do, I ended up just closing the window. When I logged in again, my plan was still back to the Basic/Free plan. 




  • Profile Image
    JotForm Support

    Answered by liyam on May 26, 2016 at 02:04 AM

    Hello Patricia,

    It might be a glitch on BlueSnap's end. I have checked our logs and I did not find any record coming from BlueSnap with relation to your username of any requests. So you can probably try out later if the glitch gets fixed, or you can try other methods of subscription such as Paypal or by means of credit card.

    Feel free to let us know if you have questions or concerns :)