What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform goes to customer spam when links are emailed

    Asked by mightyfine on May 26, 2016 at 06:49 AM

    I have received countless undelivered email returns every time a jotform link is in the body of my emails. 

    I have uploaded a screenshot of the error message stating that the jotform URL has been listed as spam. Please help?!

     

    Screenshot
    JotForm Emails message undelivered email
  • Profile Image
    JotForm Support

    Answered by Kiran on May 26, 2016 at 09:25 AM

    Thank you for letting us know about the issue. I have placed a request to whitelist the domain from the spam list which would take some time to resolve it. Could you forward us the email being sent with the JotForm link and the bounce message that you have received to support@jotform.com? This would help us in investigating the issue further. 

    We will wait for your response. Thank you!  

  • Profile Image
    JotForm Support

    Answered by Kiran on May 26, 2016 at 09:28 AM

    Please add "Support Forum - 847607" to the subject line so that we can identify the email. Once the emails are forwarded you may also let us know here so that we can take a quick look.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Kiran on May 27, 2016 at 07:07 AM

    I notice that the domain was blacklisted by ivmURI yesterday and it has been resolved now. So far, I do not see any issues with the domain. Could you check once again and let us know if the issue still persists? We will be happy to take a look again.

    Thank you!