What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting emails to my Gmail account

    Asked by madolerental on May 26, 2016 at 09:41 AM

    Not getting emails to my gmail account.

     

    thanks

     

    not getting emails unable to receive gmail account bounce list
  • Profile Image
    JotForm Support

    Answered by Jan on May 26, 2016 at 10:54 AM

    Your email address is in the bounce list. It is the reason why you are not getting email notifications.

    I have removed it now from the list. You should be able to receive new notifications. I can see that your notification is configured properly.

    Please try whitelisting JotMail IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Hope that helps. Thank you.