What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I find out who gets the email when someone fills out our form?

    Asked by HocoFed on May 26, 2016 at 10:08 AM

    Someone recently filled out our form. However, we only received notification from PayPal about the payment. We did not receive an email with the information filled out in the form. Can you please tell me who is set up to receive notification emails, how I can change that email address, and why you think we may not have received the notification last week when the form was submitted? Thank you.

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    Answered by Huberson on May 26, 2016 at 11:03 AM

    By default notification is set with the email address you created the account with. But there is no recipient email in your notification setting. 


    You simply need to add the email address that should receive the notifications under 'Recipient Emails'.