Encrypted responses, cannot export to excel

  • Profile Image
    atrevino
    Asked on May 26, 2016 at 10:33 AM

    Hi--I have enabled the encryption on one of my forms, and have successfully been able to open my test response using my private key.  However, when I export my data to Excel, the date remains encrypted.

     

    Am I missing a step in the export?

     

    Thanks

  • Profile Image
    david
    Answered on May 26, 2016 at 11:23 AM

    It should be noted that setting up a form as encrypted comes at the cost of some convenience.

     • Notifications will only alert the user that a submission was received- they won’t include the content of the response. (That’s the whole point! The info isn’t legible from our servers.)
     • Users must log into JotForm and also need to enter their private key in order to view their form responses,
     • If you lose the private encryption key, your data is gone. We can’t reset it in a such a way as to recover previously encrypted responses.
     • Some of the features are not available: PDF Downloads, Reports, Emails that contain form data in them.

    https://www.jotform.com/blog/162-Introducing-Encrypted-Forms-The-Ultimate-in-Online-Form-Security