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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Encrypted responses, cannot export to excel

    Asked by atrevino on May 26, 2016 at 10:33 AM

    Hi--I have enabled the encryption on one of my forms, and have successfully been able to open my test response using my private key.  However, when I export my data to Excel, the date remains encrypted.


    Am I missing a step in the export?



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    JotForm Support

    Answered by david on May 26, 2016 at 11:23 AM

    It should be noted that setting up a form as encrypted comes at the cost of some convenience.

     • Notifications will only alert the user that a submission was received- they won’t include the content of the response. (That’s the whole point! The info isn’t legible from our servers.)
     • Users must log into JotForm and also need to enter their private key in order to view their form responses,
     • If you lose the private encryption key, your data is gone. We can’t reset it in a such a way as to recover previously encrypted responses.
     • Some of the features are not available: PDF Downloads, Reports, Emails that contain form data in them.