What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The number of Submissions Storage remain the same even if I've deleted the submissions

    Asked by mesadecontroyalku on May 26, 2016 at 11:23 AM

    Hello, Jotform team.

    First of all, thank you providing such a great service.

    I'm currently using a free account and I've reached the storage limit for total submissions. However, I've deleted all submissions stored on all my forms and yet the total number of submissions remain the same. I thought that it would reset after deleting them, wouldn't it?

    I appreciate your help on this matter.

    Thanks a lot,


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    JotForm Support

    Answered by Welvin on May 26, 2016 at 12:41 PM

    Our apologies. I've recalculated your total submissions and that seems to have fixed it. Please check.