What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account Suspended

    Asked by Jean Adams on March 15, 2012 at 05:00 PM
    Hi there,
    Thank you for your reply,
    I was trying what I thought a way of making a password area of my site for my
    mailing list to offer special graphics :( I didn't realise the problem I was making for myself.
    Am I not allowed to use JotForm any more? I am so upset about the other forms on my
    site that I use for my visitors to request awards, memorial candles or to report broken
    links, so much hard work went into them.
    Please could you let me know about my situation.

    Many thanks in advance.
    Best regards.
    Jean Adams.
  • Profile Image

    Answered by jeanettebmz on March 15, 2012 at 05:05 PM

    @jean

    this is the answer one of my collegue provided you.

    We need to know what is the purpose of that user application form and what is exactly the URL

    Based on that , we might consider to re-activate your account


    *************************************************************

    Answered by fxr on March 15, 2012

    @Jean.

    What is the purpose of the form 'User Application' in your account? 

    Can you provide a URL of where it is embedded?

  • Profile Image

    Answered by gori-mathew on March 15, 2012 at 05:09 PM

    Hello Adams;

    Kindly note that one of your form was detected to do phishing by our Phisher system, i looked at the form and found out that it is collecting passwords for users different accounts. I have since deleted the form and activated you account. It is ACTIVE now!

    Kindly note that jotform does not support Web-based login and any form with this feature is seen as phishing and hence violates our term sof service; http://www.jotform.net/terms

    Sorry for any inconveniences caused.

    Thanks for using Jotform !

    Mathew