Our account is blocked. Please help!

  • Profile Image
    LiberaUniversitadellAutobiograf
    Asked on May 26, 2016 at 11:42 AM

     

    Good evening, because our accaunt has been blocked ? We paid a package - JotForm - 2 -Year Bronze not a Free , as reported by your mail confirming the payment. Please re-enable the service as soon as possible. Thank yo

    Il giorno 23/01/16 01.43, "order@interlogy.com" <order@interlogy.com> ha
    scritto:

    >Dear Libera Università,

    >Thank you for your purchase of:
    >(1) - JotForm - 2-Year Bronze
    >Licensing information will be sent to you within 48 hours.
    >Should you have any questions please contact us at: order@interlogy.com
    Sincerely,

    >
    >JotForm Inc

  • Profile Image
    Kiran
    Answered on May 26, 2016 at 12:28 PM

    We are sorry for the inconvenience this may have caused. I see that your account was upgraded to Bronze Biyearly subscription plan using Purchase Order. It looks like a technical glitch that changed the account status to Free. I have now changed the status to Bronze and activated your account. Everything should be fine now. Please check and let us know if you need any further assistance.

    Thank you!