What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our account is blocked. Please help!

    Asked by LiberaUniversitadellAutobiograf on May 26, 2016 at 11:42 AM

     

    Good evening, because our accaunt has been blocked ? We paid a package - JotForm - 2 -Year Bronze not a Free , as reported by your mail confirming the payment. Please re-enable the service as soon as possible. Thank yo

    Il giorno 23/01/16 01.43, "order@interlogy.com" <order@interlogy.com> ha
    scritto:

    >Dear Libera Università,

    >Thank you for your purchase of:
    >(1) - JotForm - 2-Year Bronze
    >Licensing information will be sent to you within 48 hours.
    >Should you have any questions please contact us at: order@interlogy.com
    Sincerely,

    >
    >JotForm Inc

  • Profile Image
    JotForm Support

    Answered by Kiran on May 26, 2016 at 12:28 PM

    We are sorry for the inconvenience this may have caused. I see that your account was upgraded to Bronze Biyearly subscription plan using Purchase Order. It looks like a technical glitch that changed the account status to Free. I have now changed the status to Bronze and activated your account. Everything should be fine now. Please check and let us know if you need any further assistance.

    Thank you!