The forms on our website have suddenly stopped working

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    chifunjeff
    Asked on May 26, 2016 at 11:47 AM

    All of the forms on our website that we've built with Jotform have suddenly stopped working. We haven't changed anything. Not sure why this is happening. Please advice asap. Thank you

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    Jan
    Answered on May 26, 2016 at 12:51 PM

    Your account is currently active. I checked your webpage and I can see the form is showing properly. I tested it using Chrome, Firefox and Explorer.  Here's a screenshot:

    Are you still experiencing this issue? If yes, may I know what browser are you using? Please try another browser just to check if it will work or not.

    Let us know if the issue persist. Thank you.

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    Carrie
    Answered on May 26, 2016 at 12:56 PM

    It is working now because I did a little research and it informed me that our email got put on the bounce list. Not sure what had caused this but as soon as I removed it we started getting the email notifications once again. This was after we took the time to rebuild all of our forms thinking they weren't working properly. Im glad the issue has been resolved but we did have quite a few unhappy clients that had to resend their information to us several times.

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    Jan
    Answered on May 26, 2016 at 01:38 PM

    Glad to hear that your were able to resolve the issue. To know more about why the email addresses are being listed in the bounce list, please check this guide: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions, let us know. Thank you.

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    chifunjeff
    Answered on May 26, 2016 at 02:10 PM

    Great, thank you. If you can please have an account rep call into our office. We have a couple of questions about our account. Please ask for Jeff Winkler 630-665-0300

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    Jan
    Answered on May 26, 2016 at 02:29 PM

    I apologize but we don't have a phone support. The best way to reach us is through this Support Forum where you can post questions and we will be gladly answering them with the best of our knowledge. You can also email us at support@jotform.com.

    Thank you for understanding.