What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The forms on our website have suddenly stopped working

    Asked by chifunjeff on May 26, 2016 at 11:47 AM

    All of the forms on our website that we've built with Jotform have suddenly stopped working. We haven't changed anything. Not sure why this is happening. Please advice asap. Thank you

    Page URL:

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    JotForm Support

    Answered by Jan on May 26, 2016 at 12:51 PM

    Your account is currently active. I checked your webpage and I can see the form is showing properly. I tested it using Chrome, Firefox and Explorer.  Here's a screenshot:

    Are you still experiencing this issue? If yes, may I know what browser are you using? Please try another browser just to check if it will work or not.

    Let us know if the issue persist. Thank you.

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    Answered by Carrie on May 26, 2016 at 12:56 PM

    It is working now because I did a little research and it informed me that our email got put on the bounce list. Not sure what had caused this but as soon as I removed it we started getting the email notifications once again. This was after we took the time to rebuild all of our forms thinking they weren't working properly. Im glad the issue has been resolved but we did have quite a few unhappy clients that had to resend their information to us several times.

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    JotForm Support

    Answered by Jan on May 26, 2016 at 01:38 PM

    Glad to hear that your were able to resolve the issue. To know more about why the email addresses are being listed in the bounce list, please check this guide: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions, let us know. Thank you.

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    Answered by chifunjeff on May 26, 2016 at 02:10 PM

    Great, thank you. If you can please have an account rep call into our office. We have a couple of questions about our account. Please ask for Jeff Winkler 630-665-0300

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    JotForm Support

    Answered by Jan on May 26, 2016 at 02:29 PM

    I apologize but we don't have a phone support. The best way to reach us is through this Support Forum where you can post questions and we will be gladly answering them with the best of our knowledge. You can also email us at support@jotform.com.

    Thank you for understanding.