What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving emails

    Asked by wneary on May 26, 2016 at 11:55 AM

    Hi there, I'm not receiving emails, but my colleague is. I used to receive emails, but for some reason, now I'm not. I re-input my email address, but still not receiving emails. Please help!

    Page URL:
    https://form.jotform.com/60616179406154

    Emails receiving receiving emails email receive
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    JotForm Support

    Answered by BDAVID on May 26, 2016 at 12:43 PM

    Your recipient emails are not in bounce list. Please check your spam folders, in addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com