Not receiving emails

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    wneary
    Asked on May 26, 2016 at 11:55 AM

    Hi there, I'm not receiving emails, but my colleague is. I used to receive emails, but for some reason, now I'm not. I re-input my email address, but still not receiving emails. Please help!

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    BDAVID
    Answered on May 26, 2016 at 12:43 PM

    Your recipient emails are not in bounce list. Please check your spam folders, in addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com