What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions storage value is not recalculating

    Asked by IA_Form on May 26, 2016 at 12:11 PM

    "out of submissions storage" even though I deleted all submissions

    Hi! I just noticed that I was out of submission storage, so I downloaded everything and deleted the stored submissions... that was yesterday and it still says I'm out of space. Just wondering what that's about. Thanks.

    submissions storage total submissions
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    JotForm Support

    Answered by Mike on May 26, 2016 at 01:17 PM

    We are sorry for the delay with submissions recalculation. I have added a recalculation task to the system. Your total number of stored submissions should be fixed within one hour.

    Thank you for using our service.

  • Profile Image

    Answered by IA_Form on May 26, 2016 at 01:47 PM

    Thank you!