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    Receivers email always placed on bounce list

    Asked by deblundgren on May 26, 2016 at 12:29 PM

    one of my forms has a receiver with a gmail address. I clear the bounce every other day and it keeps returning. She does not receive the emails again. How can i prevent this gmail address from being placed on a bounce list.


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    Answered by KadeJM on May 26, 2016 at 01:21 PM

    What email address is it that is a recipient address of yours which you've been constantly removing from our bouncelist?

    Also, which form is this problem happening on?

    Additionally, please refer to these guides below which should help:

    1 - https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

    2 - https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues