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UKExpressAsked on May 26, 2016 at 12:30 PM
Please Help
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David JotForm SupportReplied on May 26, 2016 at 1:23 PM
My apologies, the failed payments were for a previous subscription that was not fully cancelled. When your yearly Silver subscription was refunded, the recurring portion was not removed. The subscription being cancelled caused a downgrade notice to be sent to your account. I removed the downgrade and your current Gold subscription is not affected. There should not be anything that needs to be done on your end.