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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form views increasing from a single IP address

    Asked by dustguy on May 26, 2016 at 12:33 PM

    Hacker hitting form

    I just created two new forms and they have already exceed my views. I am on a free version right now and plan to upgrade but this is a major concern as all the visits are from the same IPaddress and it is a hacker. What do I do? because if I upgrade then I could exceed again as the hacker will just keep going.

    How is this addressed?

     

    http://www.yeateslawestateplanning.com/

     

    http://www.yeateslaw.com/marketing/will_form.html

    Jason

     

     

    Page URL:
    http://www.yeateslawestateplanning.com/

    form views view limit
  • Profile Image
    JotForm Support

    Answered by Mike on May 26, 2016 at 01:32 PM

    Thank you for contacting us.

    We can try to block the IP address in question. However, there is a chance that 50.141.70.146 is your own IP address. I would like to suggest checking your IP address first, you can do this on the next website: http://whatismyipaddress.com/.

    Do you use some sort of live-reloading plugin during your website development? Please note that form will be loaded each time someone visits the web page with embedded form.

    We have reset your form views for now.

  • Profile Image

    Answered by dustguy on May 26, 2016 at 02:41 PM

    It was my Ipaddress that was registering as a visit but as soon as I switched to a different IP Address looked at the form once then closed all my browsers it registers the new IP Address as having viewed and then the number just keeps climbing. I don't even have the site open at all. 

    There was no problems when I first setup the form it just started yesterday. My site is a basic site has no logic on it.

    In addition when I view the page www.yeateslawestateplanning.com it has one form on it. i have a different form on a completely different website which is linked to this page through a clickable button both form visit numbers go up even though I have not visited the second form at all.

    I have no idea what is going on here.

    Very frustrated!

    Jason

  • Profile Image

    Answered by Huberson on May 26, 2016 at 04:50 PM

    I have verified your account but it does appear to have a lot of Form Views.

    If those views come from your website and you know the IP address causing this trouble, the best thing to do is block this IP from accessing your webpages.

    You can monitor your forms activities from Form Analytics, and determine the IP that generate more traffic. 

  • Profile Image

    Answered by dustguy on July 15, 2016 at 03:26 PM

    I am having the same problem with my IP address creating hundreds of views again and I have not even been on the site today. I just have Dream Weaver open editing the pages but I am not using the Iframe but the embedded code. Does this cause form views? 

  • Profile Image
    JotForm Support

    Answered by Mike on July 15, 2016 at 05:21 PM

    If Dreamweaver is constantly reloading the page/form, those views are counted. The Form Analytics is showing 'Other' type of the platform, it means that those views are different from normal browser activity.

    If you use any sort of plugins or addons for your Dreamweaver, you may try disabling them to see if that makes any differences.

    Also, it might be possible to check network connections with a 'netstat -b' command on Windows computer, or you can ask a system administrator to investigate this.

    We have reset your views for now.