What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Security Statement

    Asked by markgiszczak on March 15, 2012 at 05:34 PM

    We have a form that collects credit card info and uses ssl. We have a customer who is wondering about security. Do you have a written statement on security of jotfform payment forms we can pass along?

    Plese cc "brad@augustineinstitute.org"



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    Answered by jeanettebmz on March 15, 2012 at 05:43 PM

    Hello Mark

    SSL forms using our https://secure.jotform.com/form URLs are by defination encrypted communicatons between client and server. So if your form is actually using such encryption ,then the security is granted

    Should you have any further question let us know !

    (I already replied this message with CC to Brad)


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    JotForm Support

    Answered by Mike_T on March 15, 2012 at 05:48 PM

    Please also note that we do not store any credit card information, it is going directly to Authorize.net processing center. As mentioned Jeanette it is completely secure to use our SSL based payment forms.

    If you have any further questions, please let us know.

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    Answered by msenter1 on April 11, 2012 at 01:55 PM

    I have a lot of forms that do not have this security.  How can I make the current forms secure? What is the process?

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    JotForm Support

    Answered by NeilVicente on April 11, 2012 at 02:07 PM


    I do not think it is a good idea to ask for sensitive bank information on your forms. In any case though, you simply need to use the SSL version of your forms by replacing http with https in your form URLs.

    However, please take note that free accounts are limited to only 10 SSL submissions per month. You would have to upgrade your account when your reach that limit. Else, your forms will become disabled and unavailable for use.

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    Answered by msenter1 on April 11, 2012 at 02:12 PM

    Ok so there is not a place to select this SSL option, once just has to do it manually?  So i could just go into my current forms edit and update to https?  It sounds like I should just be using the payment option and not do the banking info on these forms.  Is there any more security involved to justify using these forms?  Also, it would be great if you could add intuit payment network to your payment options:



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    JotForm Support

    Answered by NeilVicente on April 11, 2012 at 02:24 PM


    If you're using the form as standalone (direct link), you simply have to change to https when you share that link. If embedded, re-embed your form but this time, tick the checkbox that says "secure form" when you generate the form codes.

    As for your question re: intuit payment network, it would be best if you'll start a new thread for it.

    If you have follow up questions, please open a new thread so we won't veer away from this thread's original topic. Thank you very much.