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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Import Data app: It will not import my .xlsx or .csv files, it is showing "Fatal Error" instead.

    Asked by typeadesign on May 26, 2016 at 12:59 PM

    I need to import some data from a FormExperts form export. The Import Data app won't import my data on either Mac or Windows OS, in any browser. I tried .csv, .xls, and .xlsx formats. The import data has been scrubbed to match the import fields of the app.

    No matter what I do, I get this error:

    Fatal Error: The File could not be uploaded. No Submissions created.

    Please help. Thanks!

    Page URL:
    http://spikefest.com/registration/

    Screenshot
    CSV app import data Import Data app
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    Answered by victor on May 26, 2016 at 02:13 PM

    Can you please verify that you have the proper header in you CSV file. In the sample it shows that you have to merge the Fullname and address in a single cell

    If you still need help, you can either send as the header of the file and a couple of records in this thread or send us the CSV file to our support@jotform.com. Please include this thread in the subject of the email.

    We will do our best to help import the file.

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    Answered by typeadesign on May 26, 2016 at 02:34 PM

    Hi, Victor,

    The header in my file is the proper header for the app. I copied and pasted the header data from the app and scrubbed and combined my data to match both the header and sample data. I rechecked my header row in the spreadsheet and they match with no extra spaces or characters. Data is formatted as in the sample.

    I'm sending the file so you can have a look! Thank you for your help!

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    JotForm Support

    Answered by Kevin_G on May 26, 2016 at 04:56 PM

    I have found the file you sent us via email and I have tested it, I noticed the same, I'm currently getting the same issue when trying to import your file in a cloned form of yours. 

    I also made a simple testing form with only a full name field and email field, tried to import submissions using a .xlsx and .xls and both failed, I'm getting the same error you're getting. 

    I will escalate this issue to our second level, we will notify you via this thread when it is resolved. 

     

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    Answered by typeadesign on May 26, 2016 at 06:15 PM

    Thank you for looking into this, Kevin!

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    Answered by victor on May 26, 2016 at 08:04 PM

    You are welcome. As soon as our team has any information, we will let you know.

    Thank you for your patience.

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    JotForm Support

    Answered by NicholasWestley on May 28, 2016 at 08:17 AM

    Hi,

    This problem should now be resolved.  The import.jotform.io app will work as it should.

    Regards,

    Nicholas

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    Answered by typeadesign on May 31, 2016 at 08:10 PM

    That worked! Thanks all for getting this fixed!