- grover08Asked on May 26, 2016 at 01:01 PM
I just used your extraction tool to download my old files and my computer says the file is invalid. Can you please tell me what to do with it once it is downloaded? Thank you.
- JotForm SupportBJoannaAnswered on May 26, 2016 at 02:08 PM
Did you downloaded all of your submissions using Export Data option on Account > Data page of your account and you are unable to extract downloaded data?
Once your submissions are ready for download you will receive email to email address of your account. Clink on download your submissions and zip file will be downloaded to your computer.
Then you need to unzip downloaded file to view your submissions.
I have successfully downloaded submissions from my account and extract downloaded data.. Please try again and if the issue persist, please let us know. Also if possible please provide us a screenshot of error message.
let us know if you need further assistance.
- LauraAnswered on May 27, 2016 at 11:31 AM
Yes, I did all of that but the zip file doesn't open. I included a screenshot in my original message but maybe it didn't go through. Here is it again.
- grover08Answered on May 27, 2016 at 11:35 AM
- JotForm SupportBJoannaAnswered on May 27, 2016 at 12:09 PM
I have downloaded your submissions to my computer and I successfully unzip them. I am using WinRAR for un-ziping. Which tool are you using? Maybe there is some issue with your tool. Can you please try to use some other tool?
You can find free zip tools online that you can download.
Let us know if you need further assistance.
- grover08Answered on May 27, 2016 at 04:58 PM
Thank you. I am right-clicking and choosing "extract all". I don't know that I have an "unzip" program. How would that be different than telling it to extract all?
- JotForm SupportBDAVIDAnswered on May 27, 2016 at 05:25 PM
What program are you using to extract all the files? By extracting you are unzipping. I was able to download and extract the files too:
(I use 7-Zip to extract the zipped files: http://www.7-zip.org/)
- LauraAnswered on May 27, 2016 at 05:36 PM
I'm not using any program that I know of. I'm browsing to the file in explorer and then doing a right-click. Extract All is one of the options so I'm choosing that.
I have downloaded the program you mentioned but will have to mess with it later. Thank you for the suggestion, I will let you know how it goes.
- JotForm SupportKevin_GAnswered on May 27, 2016 at 06:08 PM
Sure, downloading the tool David suggested you should be able to unzip your file, here is a guide to unzip files using 7-zip that I think may be helpful: http://www.newsgroupreviews.com/7-zip-extract-unrar.html
Do let us know how it goes.
- LauraAnswered on May 27, 2016 at 11:03 PM
I tried using that program and now I get this error message
- JotForm SupportKevin_GAnswered on May 28, 2016 at 12:16 AM
Seems like you're trying to unzip a temporary file, I'm not sure if you have changed where downloaded files are being saved, but if it is by default it should be the Downloads folder, if so, then try following this:
On your Windows computer, it is most likely in the downloads folder, so all that you need to do to access it, is to type this into address bar:
If you're using Mac simply click on the downloads folder:
If you're using Google Chrome then try opening the downloads page by clicking on the options icon and then clicking on downloads:
Then click on the option Show in folder, this should open the folder where the file was downloaded:
The file should work, since we, my colleagues and I, have downloaded it and we were able to unzip the file with your data without any problem.
Do let us know here if it helped.
- LauraAnswered on May 28, 2016 at 12:34 AM
Thank you but it was the file that went directly into my downloads folder. I ended up putting the zip file onto a flash drive & using a different computer with winzip to open the files. Thank you for your time and help. Have a great weekend.
- JotForm SupportKevin_GAnswered on May 28, 2016 at 12:36 AM
On behalf of all who helped on this thread, you're welcome.
Glad to know it worked when you used a different computer.
Do not hesitate to contact us if you need further assistance, we will be glad to help.