What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I literally just upgraded last night, and now the service stops working?? I would like to use this however this makes it difficult to do so??

    Asked by bmaberry on May 26, 2016 at 01:09 PM
    upgraded and use
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    JotForm Support

    Answered by Kevin_G on May 26, 2016 at 02:03 PM

    We apologize for the inconvenient. 

    However, I have checked your account and I can see it is working fine, your forms are loading and indeed you are currently on a bronze plan, you have not reached none of your limits. 

    Could you please provide us more details about what the issue is? 

    We will wait for your response.