What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my questions not getting answered?

    Asked by nfent on May 26, 2016 at 01:38 PM

    I have only posted three questions, one over a month ago and one last week, but I have never heard back and cannot track them in the forum or under the my questions tab. I am trying a different browser to submit this question in the event that my questions were never received. Here are the problems I am having:

    My account shows that I am almost out of space even though I have deleted all of my submissions. I gave it plenty of time to update. It went two days with no submissions and never reset.

    Also, I am having major issues with the FTP integration. In some cases (usually with bigger files) I receive a notification email that someone has filled out the form but the file on my FTP is incomplete. It only uploads part of the file. Also,the PDF form attached to the email, when working correctly, has the download links to the files included. In the instances in which the file does not fully upload, there is no link in the PDF. Do you know why the files are not completely uploading to my FTP or have any ideas on what to try?
    Page URL:
    https://form.jotform.com/60346242411141

    Getting My Questions not getting Submissions FTP different my account
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 26, 2016 at 03:10 PM

    I have checked threads with your username and this is only thread that I found. Maybe you were not logged in to your account when you posted your other threads. Considering that I am not able to find them and you did not received replays, please post your questions again here on forum. Also please open new thread for each of your questions. Use this link to post your question: 

    https://www.jotform.com/answers/answer.php? 

    Considering that we can only reply to one question per thread I have moved your other questions to separate threads and we will provide you answers there. 

    https://www.jotform.com/answers/848020 

    https://www.jotform.com/answers/848021 

  • Profile Image

    Answered by nfent on May 26, 2016 at 03:16 PM

    I was definitely logged into my account. Switching web browsers must have worked because my question immediately showed up under the my questions tab, none of my other questions ever showed up there.

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 26, 2016 at 04:38 PM

    I am glad than now you are able to see your questions. 

    Feel free to contact us if you have any other questions.