Service agreement box does not print properly in the form email

  • fredfon
    Asked on May 26, 2016 at 1:40 PM

    Please see the service agreement box at bottom. It looks good on the form, but when submitted all the text is in a long narrow box. Requiring eight sheets of paper to print. 
    Please advise.

    Jotform Thread 847925 Screenshot
  • Welvin Support Team Lead
    Replied on May 26, 2016 at 2:58 PM

    That is because you have the full agreement as a label for the e-signature box. That creates a two column in the email, the label on left and answer on the right. 

    To fix this, add the agreement into our text field:

    Service agreement box does not print properly in the form email Image 1 Screenshot 30

    Create a new label for the e-signature, short label. 

    In the email, manually add the agreement into a new row.

    Service agreement box does not print properly in the form email Image 2 Screenshot 41

     

  • fredfon
    Replied on May 27, 2016 at 12:45 PM
    Thanks!!
    Fred Fontaine
    508-533-2833
    www.themedwaydogwash.com
    ...