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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Name keeps reappearing on Bounce List

    Asked by jcrowe on May 26, 2016 at 02:06 PM

    I have just removed several emails from the bounce list under settings, and then went and made a few changes to a form and submitted a test and didn't receive the notifier. I then went back to the bounce list and re-entered the emails again and had to remove them once again. Can you please help me ensure that emails only need be removed from the bounce list one time?

    Page URL:
    https://form.jotform.com/61014355277149

    name bounce list bounce on bounce list
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    JotForm Support

    Answered by david on May 26, 2016 at 03:18 PM

    If you address is continuously being placed on the bounce list, it means your address is still rejecting emails.  To prevent this from occurring, you would need to whitelist our domains and IP's with your email provider:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses