No longer receiving email notifications

  • Profile Image
    makeupbyella
    Asked on May 26, 2016 at 02:20 PM

    Hello,

     

    My form doesn't appear to be sending through to the email address it's synched with as of a few days ago... It's physically working on the page, but just nothing is coming though.

     

    Any ideas?

     

    Thanks,

     

    Ella

  • Profile Image
    david
    Answered on May 26, 2016 at 03:38 PM

    I checked our logs for the address in your form and indeed, the emails were failing to be delivered.  It looks like your address was rejecting notifications as spam for a period of time.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues