What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No longer receiving email notifications

    Asked by makeupbyella on May 26, 2016 at 02:20 PM

    Hello,

     

    My form doesn't appear to be sending through to the email address it's synched with as of a few days ago... It's physically working on the page, but just nothing is coming though.

     

    Any ideas?

     

    Thanks,

     

    Ella

    Page URL:
    http://www.makeupbyella.com/Wedding-Enquiry-Form%282718594%29.htm

    thanks hello email through
  • Profile Image
    JotForm Support

    Answered by david on May 26, 2016 at 03:38 PM

    I checked our logs for the address in your form and indeed, the emails were failing to be delivered.  It looks like your address was rejecting notifications as spam for a period of time.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues