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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do some of the required questions still come back blank?

    Asked by elaina7 on May 26, 2016 at 03:20 PM

    We have a form that we use with our clients that about 90% of the questions require an answer before they can submit the form. But we are still occasionally getting forms that have answers for the required questions missing. Out of the 87 submissions we've received for this form, it has happened 10 times that some required answers were missing.

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    JotForm Support

    Answered by Mike on May 26, 2016 at 05:40 PM

    Thank you for contacting us.

    Does this usually happen with some specific fields, or random fields? Please provide us with a list of affected form fields if possible, so we will be able to look further.

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    Answered by elaina7 on May 26, 2016 at 06:09 PM

    It is typically the address field that does not have an answer. 

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    JotForm Support

    Answered by Chriistian on May 26, 2016 at 09:34 PM

    I understand that you are referring to this field?

    I cloned your form and made some test submissions. I kept the address field empty, and I can confirm that even though it is required, I am able to submit the form without entering an information within the field. 

    You are currently using the Multiple Text Fields widget for the address field. I would suggest you replace the Multiple Text Fields with the default Address Field instead and set that as required.

    You can check out this cloned form to see it in action: https://www.jotform.com/61468051000947 
    If you need further assistance, please let us know.