What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Monthly subscription being downgraded after 12 days??

    Asked by dshipley on May 26, 2016 at 07:47 PM

    I upgraded to Bronze on May 14th and paid my $19. Now 12 days later I get a notice that I have reached my JotForm payments limit and the email notification says that since I have a FREE account that I am limited to 10 payments/month.

    It is not a FREE account. I paid for the Bronze... and it hasn't even been two weeks, let alone a month.

    What's the deal?

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    JotForm Support

    Answered by Chriistian on May 26, 2016 at 10:12 PM

    I checked your account and I can confirm that you upgraded to Bronze on May 14th. Since you are subscribed to Bronze, you should not be getting an email regarding the 10 payments/month. I checked your account limits and I see that you are well below the limits for a Bronze account. This might have been a temporary glitch in the system. Please disregard that email. However, if you do encounter any issues, please let us know. Regards.