- sprwelchAsked on May 26, 2016 at 10:39 PM
Hi my billing period is on the 19th of each month and I'm paying for the Bronze package. My question is why does it claim my monthly usage is at 517 out of 1000 submissions when in reality since the 19th it's under 140 our of 1000. Because in all fairness I started this June 19th and all my usages stats should be be reset every time you auto renew.
- JotForm SupportjonathanAnswered on May 26, 2016 at 11:04 PM
We apologize for the confusion. I understand there is a misunderstanding on the subscription renewal and the usage resets.
Actually the monthly resets of submissions usage is not parallel to the subscription payment period.
The submissions usage resets every 1st day of each month. This is the same to all subscribers.
It is not related to the date of your subscription.
So when you renew your subscription on the 19th, it will not change anything on the current month usage. The only thing that can differ is if you change subscription plan. Example, if you upgrade the subscription to the next higher plan, then your submission limits will expand -- if you downgrade, then it will be lesser.
Hope this is clearer. Do let us know if there is more we can help you with.