What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications: Why I'm not getting email notifications when my form is submitted?

    Asked by guowei0 on May 26, 2016 at 11:28 PM

    Hi,  We recently experienced lots of problems on email notification.

     

    After the file is submit the notification email wasn't sent to us sometimes. 

    So we don't know the file is submit  .

     

    I also try to change email setting, but I never receive the test email from JotForm.

     

    What is the issue coming from ?

     

    Wei

    Page URL:
    http://flagbanner.com.au/online/upload-files.html

    email JotForm email notification email setting
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    JotForm Support

    Answered by Kevin_G on May 26, 2016 at 11:42 PM

    I checked the email addresses you're currently using in your forms and I could find one of them in our bounce list, here is the reason: 

    Reason(s) : 554 5.7.0 [internal] sending account

    I would suggest you to follow the steps on this guide in order to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Also, you can check and remove an email address from our bounce list by following the steps on this guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    You may also ask your email provider to white-list our IP addresses, but this will work only if you're using our default sender emails: Whitelisting-JotMails-IP-Addresses

    Hope this helps.