Email Notifications: Why I'm not getting email notifications when my form is submitted?

  • Profile Image
    guowei0
    Asked on May 26, 2016 at 11:28 PM

    Hi,  We recently experienced lots of problems on email notification.

     

    After the file is submit the notification email wasn't sent to us sometimes. 

    So we don't know the file is submit  .

     

    I also try to change email setting, but I never receive the test email from JotForm.

     

    What is the issue coming from ?

     

    Wei

  • Profile Image
    Kevin_G
    Answered on May 26, 2016 at 11:42 PM

    I checked the email addresses you're currently using in your forms and I could find one of them in our bounce list, here is the reason: 

    Reason(s) : 554 5.7.0 [internal] sending account

    I would suggest you to follow the steps on this guide in order to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Also, you can check and remove an email address from our bounce list by following the steps on this guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    You may also ask your email provider to white-list our IP addresses, but this will work only if you're using our default sender emails: Whitelisting-JotMails-IP-Addresses

    Hope this helps.