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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    forms in account disabled

    Asked by vmurphy on May 27, 2016 at 08:49 AM

    Hi,

      For some reason the forms in my account (vmurphy) are all responding with:

    Form not found

    Form is disabled

    I was creating a new form which asks for username and password, which I think might be the problem based on some posts I saw on the forum.

    Can you help?

    Thanks....Vince

    Update: I deleted the form which was asking for username and password, now realizing this is a violation of your terms. Sorry, did not realize this rules existed. How can I get my account re-enabled?

    Page URL:
    https://form.jotform.com/61473101368249

    Screenshot
    in new form problem thanks my account
  • Profile Image

    Answered by Carina on May 27, 2016 at 09:47 AM

    Yes, unfortunately it is not possible to create password fields, as this activates the phishing filter and suspends the account. 

    Your account is now active.

    Let us know if we can assist you further.   

  • Profile Image

    Answered by vmurphy on May 27, 2016 at 10:14 AM

    Thanks for the quick response, all working fine now. I'll avoid that mistake in the future. Thanks again.

  • Profile Image

    Answered by Carina on May 27, 2016 at 10:33 AM

    You are most welcome.

    If you need further assistance please let us know.