- jmsanders5Asked on May 27, 2016 at 08:54 AM
There is a form that comes up on my jotform submissions page but I did not get an email notice.
- JotForm SupportJanAnswered on May 27, 2016 at 11:23 AM
Your email address is not in the bounce list. I have checked the mail logs and I can see that the notifications are being sent. Here's a screenshot:
I have checked your notification settings and I can see that it is configured properly.
Please check your spam folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses. Please check this guide as well to prevent email bouncing issue.
If you have any questions, let us know. Thank you.
- jmsanders5Answered on May 27, 2016 at 02:45 PMThanks
I have no idea why but the form was in my promotions folder in Gmail.
First time that happened.