What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not getting email notifications

    Asked by jmsanders5 on May 27, 2016 at 08:54 AM

    There is a form that comes up on my jotform submissions page but I did not get an email notice.

    Screenshot
    submissions not getting email email notifications notifications
  • Profile Image
    JotForm Support

    Answered by Jan on May 27, 2016 at 11:23 AM

    Your email address is not in the bounce list. I have checked the mail logs and I can see that the notifications are being sent. Here's a screenshot:

    I have checked your notification settings and I can see that it is configured properly. 

    Please check your spam folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses. Please check this guide as well to prevent email bouncing issue.

    If you have any questions, let us know. Thank you.

  • Profile Image

    Answered by jmsanders5 on May 27, 2016 at 02:45 PM
    Thanks
    I have no idea why but the form was in my promotions folder in Gmail.
    First time that happened.
    ...