Not getting email notifications

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    jmsanders5
    Asked on May 27, 2016 at 08:54 AM

    There is a form that comes up on my jotform submissions page but I did not get an email notice.

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    Jan
    Answered on May 27, 2016 at 11:23 AM

    Your email address is not in the bounce list. I have checked the mail logs and I can see that the notifications are being sent. Here's a screenshot:

    I have checked your notification settings and I can see that it is configured properly. 

    Please check your spam folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses. Please check this guide as well to prevent email bouncing issue.

    If you have any questions, let us know. Thank you.

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    jmsanders5
    Answered on May 27, 2016 at 02:45 PM
    Thanks
    I have no idea why but the form was in my promotions folder in Gmail.
    First time that happened.
    ...