What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    international charges?

    Asked by husam22 on March 15, 2012 at 10:57 PM

    Hello, my bank charged me an international transaction fee because they claimed the monthly fee for my service is an international charge.  Is that the case?



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    JotForm Support

    Answered by mliz on March 16, 2012 at 12:16 AM

    Credit Card payments are handled by our payment gateway Plimus,  about the additional charge, this is what Plimus says:

    "Plimus processes all orders efficiently and securely though our wide international banking and payment processing network. Recently, we have seen some isolated instances where banks are charging buyers additional fees for credit card transactions by expanding the definition of "foreign transaction". These additional charges are based on new credit card association rules and regulations. They may be invoked for any number of reasons including the type and location of the credit card, the buyer, the issuing bank, the processor or the acquiring bank."

    May we know how much was the International Transaction Fee imposed by your bank?  We'd  be happy to  make a refund request for such amount.


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    Answered by husam22 on March 16, 2012 at 01:01 AM
    Thanks for the response. The charge was $0.32. I just wanted to make sure
    that there was no foul play going on.
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    JotForm Support

    Answered by mliz on March 16, 2012 at 01:09 AM

    Glad to be of help, thanks for using JotForm.