international charges?

  • Profile Image
    husam22
    Asked on March 15, 2012 at 10:57 PM

    Hello, my bank charged me an international transaction fee because they claimed the monthly fee for my service is an international charge.  Is that the case?

     

    Thanks

  • Profile Image
    mliz
    Answered on March 16, 2012 at 12:16 AM

    Credit Card payments are handled by our payment gateway Plimus,  about the additional charge, this is what Plimus says:

    "Plimus processes all orders efficiently and securely though our wide international banking and payment processing network. Recently, we have seen some isolated instances where banks are charging buyers additional fees for credit card transactions by expanding the definition of "foreign transaction". These additional charges are based on new credit card association rules and regulations. They may be invoked for any number of reasons including the type and location of the credit card, the buyer, the issuing bank, the processor or the acquiring bank."

    May we know how much was the International Transaction Fee imposed by your bank?  We'd  be happy to  make a refund request for such amount.

    Thanks!

  • Profile Image
    husam22
    Answered on March 16, 2012 at 01:01 AM
    Thanks for the response. The charge was $0.32. I just wanted to make sure
    that there was no foul play going on.
    Thanks.
  • Profile Image
    mliz
    Answered on March 16, 2012 at 01:09 AM

    Glad to be of help, thanks for using JotForm.