What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not sending us emails any longer!!!

    Asked by JerryDT on May 27, 2016 at 10:50 AM

    I tried deleting all former submissions (over 1500) just in case we had hit some sort of limit on our account.  It still isn't sending the emails.

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    JotForm Support

    Answered by BJoanna on May 27, 2016 at 11:22 AM

    If I understood you correctly, you are not receiving email Notifications when your form is submitted. I have checked our email log with email address that is set as recipient email of the form you provided and I saw some failed submissions. You email address was in our bounce list and because of that email Notifications were not sent.  

    I have now removed it  from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.