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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form won't scroll on iPhone/iPad

    Asked by terrymesce on May 27, 2016 at 11:08 AM

    Our form Preliminary Application for Affordable Housing does not work on smaller platforms like iPhone and iPad. It gets so far and then it won't scroll any further. Do you have a solution for this?

    ipad does not work scroll solution
  • Profile Image

    Answered by victor on May 27, 2016 at 11:58 AM

    I personally do not have an iphone but have tested your form in an emulator. I was not able to see any problems will scrolling up and down the form.

    If you are still having issue, please let us know. We will be glad to take another look.

     

  • Profile Image

    Answered by terrymesce on May 27, 2016 at 12:45 PM
    The problem is there on my phone and others'.
    Please read all and return
    Please confirm receipt of this email
    MaryAnn Mulligan & Terry Mesce
    D&M Compliance
    dmprop3@gmail.com
    Phone: 732-780-4272
    Phone: 732-780-4273
    Fax:732-409-7410
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 27, 2016 at 01:31 PM

    My colleague KadeJM tested your form http://www.jotform.co/form/32713767220855 on iPhone6 and on iPad, but he was not able to replicate mentioned issue. He was able to scroll through your form without any issues.

    I have also tested your form on my Samsung Galaxy S4 and you form is working fine on my end as well. 

    Please try on some other device or try using different browser.

    Is your form maybe embedded to website? If so, please provide us URL of your website, so that we can test your embedded form. 

     

    Let us know if you need further assistance.

  • Profile Image

    Answered by terrymesce on May 31, 2016 at 09:45 AM
    Website is www.dmapp.net.
    Please read all and return
    Please confirm receipt of this email
    MaryAnn Mulligan & Terry Mesce
    D&M Compliance
    dmprop3@gmail.com
    Phone: 732-780-4272
    Phone: 732-780-4273
    Fax:732-409-7410
    ...
  • Profile Image

    Answered by Carina on May 31, 2016 at 10:24 AM

    Thank you for providing additional information. I tested the website http://www.dmcompliance.net/email-application-here.html on an emulator and also could not replicate the situation. 

    Which browser and device version are you using?

    We'll wait for more details to continue.