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  • Profile Image

    Too many submissions with Appoitments Slots Widget

    Asked by eatsops on May 27, 2016 at 12:26 PM

    Hi,

    As you can see attached, I limited the forms to 18 places and I have 36 submissions. Do you have an idea of what's happening?

    You will find below the gsheet with submissions:

    https://s3.amazonaws.com/uploads.hipchat.com/98776/2410430/uomKinLnHRktqCt/Capture%20d%E2%80%99e%CC%81cran%202016-05-27%20a%CC%80%2018.23.42.png

    Alexandre

    Page URL:
    https://form.jotformeu.com/60213791513348

    Screenshot
    Submissions slots many uploads png find
  • Profile Image

    Answered by Huberson on May 27, 2016 at 01:09 PM

    It appears that you have three 'Jeudi' options which have '18/17' counts each, if you have updated the Appointment Slots Widget while it was already in use, the available options might have been reset. 

    When you publish a form with Appointment Slots or Inventory Widgets, it is best to not update it to avoid resetting the available items count.

  • Profile Image

    Answered by eatsops on June 01, 2016 at 11:47 AM

    Hi Huberson,

    Thank you for you answer. We follow your advices and create one Appointment Slots Widget for each day. It's almost working but we still have a couple of errors like below (38 instead of 35).

     

    Do you have an idea?

  • Profile Image

    Answered by Huberson on June 01, 2016 at 12:44 PM

    Hello Alexandre,

    I'm not really sure what would cause this, other than an update in the Widget available items. The second Screenshot appears to be from a Spreadsheet, if you integrated Google Spreadsheet then update the form after, previous values from the Widget will still be preserved in the sheet.

    If you are updating the Widget configuration, you need to integrate a new Spreadsheet for each update, otherwise it will always appear in the same sheet, like more submissions where made than what available.