What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails don't come to my JotForm account when being sent from Outlook or Apple Mail

    Asked by racketspecialist on November 02, 2010 at 06:13 AM

    Although I use my jotform address, trying to email to my jotform account from Outlook or Apple Mail, simply doesn't work. Customers must only contact me from my site. Is that true and how can it be fixed?

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    Answered by serkan on November 03, 2010 at 03:59 AM

    I think there is a misunderstanding here. JotForm can only handle form submissions, it cannot receive emails.

    If you also want to receive direct emails from your customers besides form submissions, you should post your email on the site as a contact option. JotForm can only receive submissions and email you the result.