Total submissions showing over limit even though I only have 24?

  • Profile Image
    dany5k
    Asked on May 27, 2016 at 01:00 PM

    Please help, I do not understand. I have 24 of 0 Total submission and it is red color? Why if it must be of 500? Is it a bug?

    Also I do not understand how many pictures can I upload? Does it take space? I mean if they are stored in my account, are they using my GB of space?

     

    Thanks.

     

    P.D: If everything ok with my total submission, can you change 0 (cero) to 500 , so it will be green ? I like green color =) .

     

    Will 24 decrease if I delete some forms?

  • Profile Image
    david
    Answered on May 27, 2016 at 01:06 PM

    I checked your account and it does not show as being over limit.  The correct total of 24/500 shows in each location I checked:

    If you wouldn't mind sharing where the total is showing incorrectly, we will be happy to have another look.  If possible, please provide a screenshot:

    http://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum