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    Total submissions showing over limit even though I only have 24?

    Asked by dany5k on May 27, 2016 at 01:00 PM

    Please help, I do not understand. I have 24 of 0 Total submission and it is red color? Why if it must be of 500? Is it a bug?

    Also I do not understand how many pictures can I upload? Does it take space? I mean if they are stored in my account, are they using my GB of space?




    P.D: If everything ok with my total submission, can you change 0 (cero) to 500 , so it will be green ? I like green color =) .


    Will 24 decrease if I delete some forms?

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    JotForm Support

    Answered by david on May 27, 2016 at 01:06 PM

    I checked your account and it does not show as being over limit.  The correct total of 24/500 shows in each location I checked:

    If you wouldn't mind sharing where the total is showing incorrectly, we will be happy to have another look.  If possible, please provide a screenshot: