What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form views and submissions

    Asked by SQSBMedia on May 27, 2016 at 02:14 PM

    I keep getting alerts that we have exceeded our monthly submissions and views. This cannot be accurate since we have had less than 200 submissions in 2016.

    Submissions and form views views
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 27, 2016 at 03:15 PM

    I have checked your account and it is overlimit and scheduled to downgrade on Date: 2016-05-30.

    As free user you can receive up to 100 submissions each month and this month you received 100 submissions. Also your forms were viewed 1,005 times and for free users limit is 1,000 times per month. Because of those reasons your account will be downgraded and your form will be disabled. 

    For free account, submission counter is reset on first of each month. So this means that your form will be disabled from 30th May until the 1st June.

    You can also upgrade your account to any of the paid plans to get higher limits and to enable your forms immediately. You can find more about different account type on our pricing page.

    You can increase your form views to unlimited by adding JotForm footer to your form. More about form view limits you can find inside of this guide: 

    https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about 

    Hope this will help. Let us know if you need further assistance.