Form not displaying properly on mobile device

  • courtneymansell
    Asked on May 27, 2016 at 5:17 PM
    Only the first size option for each product shows up on mobile. My users have to use a desktop to see all form options.
  • David JotForm Support Manager
    Replied on May 27, 2016 at 5:34 PM

    Have you embedded your form in a website? If yes, please share the URL. Also, makes sure the mobile responsive feature is enabled: https://www.jotform.com/help/311-How-to-make-forms-mobile-responsive

    Form not displaying properly on mobile device Image 1 Screenshot 20

    Let us know if you need more help. 

  • courtneymansell
    Replied on May 27, 2016 at 8:45 PM
    Hi David, Thanks for such a quick response!
    I do not have the form embedded anywhere. I went ahead and clicked the
    "make this form responsive" check box, and all that is now different is
    that the green background has disappeared, but the order form is still
    squished to the right as it was before.
    Courtney
    Courtney Mansell Graphic Design
    www.CourtneyMansell.com
    760.822.1817
    ...
  • courtneymansell
    Replied on May 27, 2016 at 8:45 PM
    Oh, I'm sorry, I thought this thread was referring to a different issue.
    Yes! That seemed to have fixed it! All options show up on mobile as well
    now. T
    hank you! However, it did now cause mt green background to go away,
    so that is a new problem...

    Courtney
    Courtney Mansell Graphic Design
    www.CourtneyMansell.com
    760.822.1817
    ...
  • David JotForm Support Manager
    Replied on May 27, 2016 at 10:48 PM

    You are welcome, you new concern will be addressed on the following thread: https://www.jotform.com/answers/849028