What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How does my subscription count?

    Asked by env on March 16, 2012 at 03:38 AM

    Hi there

    If I want to use the Premium for says, 45 days starting from March 20, how much do I have to pay - 2 months or 3 months (It actually covers three months from March to May)?

    Thank you very much and best wishes,

    Tran Viet Hung

    Education for Nature - Vietnam (ENV)

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    JotForm Support

    Answered by Goldo on March 16, 2012 at 03:50 AM

    Hi Tran, Jotform is a monthly subscription service. You may upgrade, downgrade, or cancel your service at any time. Even when you cancel your subscription, you will not lose any of your forms or your data.

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    JotForm Support

    Answered by liyam on March 16, 2012 at 05:24 AM

    In addition to Goldo's reply:  When you subscribe on let's say, March 20, your subscription will automatically renew on every 20th of every month.  If, for example, you decided to cancel on the 21st of May, your subscription status will continue to stay Premium until June of 20th.  But if you decide to cancel on the 19th of May, your subscription will end on the 20th. 

    I hope this clarifies some of the details regarding your subscription concerns.  Feel free to ask us if you have more questions.

    Thanks.

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    Answered by env on March 19, 2012 at 03:35 AM

    It clears my concern. Thank you very much.

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    Answered by pinoytech on March 19, 2012 at 07:10 AM

    Your welcome! 

    If you need further assistance, please don't hesitate to contact us in anytime.

    Thank you for using JotForm!