How does my subscription count?

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    Asked on March 16, 2012 at 03:38 AM

    Hi there

    If I want to use the Premium for says, 45 days starting from March 20, how much do I have to pay - 2 months or 3 months (It actually covers three months from March to May)?

    Thank you very much and best wishes,

    Tran Viet Hung

    Education for Nature - Vietnam (ENV)

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    Answered on March 16, 2012 at 03:50 AM

    Hi Tran, Jotform is a monthly subscription service. You may upgrade, downgrade, or cancel your service at any time. Even when you cancel your subscription, you will not lose any of your forms or your data.

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    Answered on March 16, 2012 at 05:24 AM

    In addition to Goldo's reply:  When you subscribe on let's say, March 20, your subscription will automatically renew on every 20th of every month.  If, for example, you decided to cancel on the 21st of May, your subscription status will continue to stay Premium until June of 20th.  But if you decide to cancel on the 19th of May, your subscription will end on the 20th. 

    I hope this clarifies some of the details regarding your subscription concerns.  Feel free to ask us if you have more questions.


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    Answered on March 19, 2012 at 03:35 AM

    It clears my concern. Thank you very much.

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    Answered on March 19, 2012 at 07:10 AM

    Your welcome! 

    If you need further assistance, please don't hesitate to contact us in anytime.

    Thank you for using JotForm!