What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving submissions, when my storage is at 30 out of 0 and my space is 1.96 out of 100MB?

    Asked by Kappapsitheta on May 28, 2016 at 07:15 PM

    I'm completely frustrated. This is my first time using Jot Form for an application for membership. I've since deleted all of my submissions. The space went back to zero and storage disappeared. I've lost possible applications. There was no indication to the candidate that their application wasn't received aside from a confirmation not being sent via email setup. Is there any where to retrieve these applications!! 

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    JotForm Support

    Answered by BDAVID on May 28, 2016 at 07:54 PM

    Your forms have zero submissions. Whenever a form is submitted, it will register in your forms submissions view: https://www.jotform.com/help/269-How-to-view-form-submissions-and-export-them

    If you delete it from there, there is not way to retrieve it.

    If you have setup email notifications, and you have not received it. Do the following:

    1) Make sure the recipient isn't in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    2) Check your spam folders.

    3)  White-list our domain names as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com


    Let us know if you have more questions.