Why am I not receiving submissions, when my storage is at 30 out of 0 and my space is 1.96 out of 100MB?

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    Asked on May 28, 2016 at 07:15 PM

    I'm completely frustrated. This is my first time using Jot Form for an application for membership. I've since deleted all of my submissions. The space went back to zero and storage disappeared. I've lost possible applications. There was no indication to the candidate that their application wasn't received aside from a confirmation not being sent via email setup. Is there any where to retrieve these applications!! 

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    Answered on May 28, 2016 at 07:54 PM

    Your forms have zero submissions. Whenever a form is submitted, it will register in your forms submissions view: https://www.jotform.com/help/269-How-to-view-form-submissions-and-export-them

    If you delete it from there, there is not way to retrieve it.

    If you have setup email notifications, and you have not received it. Do the following:

    1) Make sure the recipient isn't in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    2) Check your spam folders.

    3)  White-list our domain names as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com


    Let us know if you have more questions.