What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Authorize.net: How do I fix an error message with no additional information

    Asked by bubster4920 on May 28, 2016 at 11:25 PM

    I am getting an error message that does not give any additional information. 

    message information additional authorize.net error message
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 29, 2016 at 12:29 AM

    I'm not sure if understood your question, but here is a guide that will help you to change form warnings: How-to-Change-Form-Warnings

    So you can change the error shown, but if this does not help, please provide us the link to your form as well as which error do you want to change, we will be glad to help. 

  • Profile Image

    Answered by bubster4920 on May 29, 2016 at 12:45 AM
    Both of the forms listed below are not working or accepting payments,
    simply saying that there is an error and to go back to fix it.
    https://form.jotform.com/60926366023151
    https://form.jotform.com/53196361194156
    __________________________________
    Brandon Anderson
    Grace Bible Church Youth Leader
    (719) 357-1187
    brandon.anderson4920@gmail.com
    ...
  • Profile Image
    JotForm Support

    Answered by Boris on May 29, 2016 at 03:28 AM

    I have cloned your forms into my account for testing, integrated them with our Authorize.net Sandbox account, and for a very brief period I could replicate an issue with failing transaction error:

    The error seems to have been a temporary one, since while testing different types of payments for preparing a bug report to our developers, Authorize.net started working correctly again:

    Please kindly re-check on your end as well, and let us know should you experience further problems. Thank you.

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    Answered by bubster4920 on May 30, 2016 at 07:45 PM
    This is actually a serious and pressing issue as we take most of our
    donations over the internet... Please fix issue immediately.
    __________________________________
    Brandon Anderson
    Grace Bible Church Youth Leader
    (719) 357-1187
    brandon.anderson4920@gmail.com
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on May 30, 2016 at 08:42 PM

    I have checked those forms and tried opening the wizard and just clicking the "Finish" button, just to make sure that all changes are properly saved. Could you please try again and see if you are still getting the problem?

    Please do make sure that your Authorize.net API log in ID and transaction keys are correct and are NOT for testing purposes only. You could also try getting a new transaction key and see if the new one works for you.

    May we also know if the forms are embedded on a website? If it is, could you please share us the link to where they are located? We'll wait for your response.

  • Profile Image

    Answered by bubster4920 on June 02, 2016 at 03:45 PM
    No we are still having the same issue. Could it be the credit card?
    __________________________________
    Brandon Anderson
    Grace Bible Church Youth Leader
    (719) 357-1187
    brandon.anderson4920@gmail.com
    ...
  • Profile Image

    Answered by bubster4920 on June 02, 2016 at 03:45 PM
    And yes they are embedded. https://gracebiblecs.org/give-online/
    __________________________________
    Brandon Anderson
    Grace Bible Church Youth Leader
    (719) 357-1187
    brandon.anderson4920@gmail.com
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 02, 2016 at 05:09 PM

    I have checked your form and the account information you have provided, I can see it displays an error if you try to test this info: 

    I found this is related to the info you provided, the transaction key you provided does not seem to be  valid, I'm not sure if you already got a new one, but if not, please get a new transaction key, this should help you to integrate your form without any problem: https://support.authorize.net/authkb/index?page=content&id=A682 

    Here is also the link where this error is explained: https://support.authorize.net/authkb/index?page=content&id=A852

    Make sure the transaction key is valid, do let us know if after getting a new one this still does not work.