What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not saving

    Asked by Alexis Armenteros   on May 29, 2016 at 11:05 AM

    I created a form hours ago and it's still saving! 

    Page URL:
    www.jotform.com/?formID=61493998877886#design

    form not saving unable to save cannot save guest account
  • Profile Image
    JotForm Support

    Answered by Jan on May 29, 2016 at 01:19 PM

    It is possible that you got disconnected or got logged out from your account. I checked our database and it seems that you don't have an account with us. This form (https://www.jotform.co/form/61493998877886) is associated to a guest account (guest_61493805277059). 

    I would recommend you signing up for a JotForm account so that you can manage your forms properly. The form should be transferred automatically if you used the same email address. If not, let us know so that we can manually transfer the form from the guest account to a registered one.

    If you have any questions, let us know. Thank you.