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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to click DateTime field from the builder page to make edits.

    Asked by Tellmemore on May 29, 2016 at 02:20 PM

    The things not working...

    1. I'm trying to get to the Designer, but when I click on the Designer button, nothing happens! (form 60965885817171)

    2. I cannot click on the Date field to make changes.  As often happens (and I don't know why), the Auto Date feature stops working, which means that the date, Today's Date, is not auto filled in the boxes.

    Please let me know when these site issues are fixed.  Thanks!

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 29, 2016 at 03:02 PM

    I'm sorry you had this problems.

    We didn't experience any issues with our form builder recently.

    I just checked your form and I didn't face any issue with it. 

    Could you please try to Reset your Browser's cache and see if the issue persists.

    Also, I cleared your form's cache.

    Please let me know if the issue persists.


    Thank you.


  • Profile Image

    Answered by Tellmemore on May 29, 2016 at 05:38 PM

    I cleared my browser cache several times before I messaged you.  And I, too, cleared my Jotform cache before I messaged you.

    Nevertheless, I just tried and I still cannot access the Designer; nor can I access the Date field.


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    JotForm Support

    Answered by Mike_G on May 29, 2016 at 06:58 PM

    I have made a clone version of your form and was only able to reproduce the issue with the date field as I am able to access the Designer page.

    While logged in to your account, can you click this link that should redirect you to the Designer page of your form, please? https://www.jotform.com//?formID=60965885817171#design

    With regards to the date field, it seems like the field is acting as if it is already deleted from the form.

    The only way you can delete it or duplicate it would be through Manage Multiple Fields option.

    However, deleting it might cause deletion of data from previous submissions on that field, so I would not advise doing that for now. What I would suggest is try to duplicate it, you will just be having two date fields on your form and when you view your submission through the submission page

    I will forward this concern to our developers so they can make investigations as to why this is happening. I'm sorry if I cannot provide you any ETA to when this will be fixed, but please be assured that it will be worked on. You will be notified via this thread for updates if there are any.

    Thank you.

  • Profile Image

    Answered by Tellmemore on May 29, 2016 at 10:50 PM

    I really, really, need this form to STOP MESSING UP!  I've posted here several times about the trouble with this form!

    Now it's all out of whack again!  The colors are wrong. The size is wrong. The line breaks in the Sub Header have disappeared.



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    JotForm Support

    Answered by Chriistian on May 29, 2016 at 11:20 PM

    Apologies for the inconvenience. I see that my colleague has forwarded the issue with the date field to our developers for further investigations. Rest assured we will let you know on this thread once we have any updates. As for your concern with the colors and sizes of the form, I have moved that to another thread so we can better assist you. Here's the link to that thread: https://www.jotform.com/answers/849588 

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    JotForm Developer

    Answered by erhan on May 31, 2016 at 03:48 AM


    First of all, sorry for the inconvenience. What causes your problem with date time field is a CSS rule. You have a custom CSS rule:

    li#id_12 {

        pointer-events : none;


    and it prevents your date time field from being target of mouse events. Please remove this rule from your CSS, and your date time field will be fine.