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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to open Designer, Email, Preferences and Thank You Page Wizards.

    Asked by Tellmemore on May 29, 2016 at 11:20 PM

    Now it's all out of whack again!  The colors are wrong. The size is wrong. The line breaks in the Sub Header have disappeared.

    PLEASE LOOK AT THE CSS, OR WHATEVER, TO SEE WHAT IS CAUSING THESE TROUBLES.  THERE MUST BE SOMETHING THAT NEEDS CORRECTING.

    HELP!

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    JotForm Support

    Answered by Chriistian on May 29, 2016 at 11:33 PM

    I checked your form and cloned it to my account. However, I do not seem to notice any issues with the size or color of the form. I also checked the sub-header and there are still line breaks in that field.

    Can you please show us which fields are you encountering this issue with the sizes, and also what color the form should look like? I will wait for your response.

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    Answered by Tellmemore on May 30, 2016 at 12:18 AM

    Well, that's because I just put things right again!  The problem is that when I make changes to the form, things get out of whack and I keep having to do everything over!

    And, I still cannot get to the Designer page.  Yes, I know I was given a link, but I should be able to get there in the normal way--by clicking on the Design button.  (Browser & Jotform Caches cleared several times.)

    And, I still cannot get to the Thank You page---as I stated in my original of this post. (I see that that part of my post, for some reason is missing.)

    So, there's those issues; and the question of how many times will I have to keep fixing this form?

     

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    JotForm Support

    Answered by Chriistian on May 30, 2016 at 01:16 AM

    I cannot seem to replicate your issue regarding the Form Designer page. I checked the form on our account and tried to open the Designer page using the Design button. I was able to do so without any issues. Please see the gif below:

    I also checked the Thank You page and I was able to open it successfully.

    Can you please try using a different device to open the Form Designer and the Thank You page of your form? 
    If you want, you can clone this copy of your form to your account and use this instead: https://form.jotform.com/61499298709980. I made some tests in that copy and I did not encounter any issues. Perhaps you can use that instead of the original. Regards.

     

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    Answered by Tellmemore on May 30, 2016 at 04:04 AM

    Well, if there's nothing wrong with my form, then there's something wrong with my account.  I say this because I just tried Designer & Thank You on 2 other PC's and neither of them worked (neither the Designer button nor the Thank You button.) 

    And, the Preferences button is not working either.

    And it's not just this form, it's ALL my forms!

    Please check my account; something is preventing me from accessing those crucial aspects of Jotform.

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    JotForm Support

    Answered by Chriistian on May 30, 2016 at 04:57 AM

    I logged in to your account and access the Form Designer and Thank You page on one of your form: http://www.jotform.us/form/22671354044146 but I was still not able to replicate the issue you are reporting. I was able to access the Form Designer and Thank You page properly.

     

     

    May I know what browser are you using to edit the form? Can you try to edit your form on a different browser and see if you can edit the form properly? In my testing I have used Google Chrome browser. 

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    Answered by Tellmemore on May 30, 2016 at 04:06 PM

    I know that it works for you; but it does not work for me, and so something needs to be done to fix whatever is wrong.  Did you check my account...not just test my forms??

    As I said, I used 2 different PCs; I use Firefox 46....I don't like G.Chrome.

    BTW, what is the link for a Thank You page ... the page where one can make changes to their Thank You page.

    BTW 2, As further proof that there is something wrong with my account (and not just the forms), a user submitted the form, but both he and I got 3 identical emails.  He said he only submitted the form one time; nevertheless we both got 3 identical emails.  Here are the Edit links numbers; as you'll see, there a three different numbers for one submission. ... 340380893083962132 and 340380888083900666 and 340380877083944793.

     

     

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    JotForm Support

    Answered by BDAVID on May 30, 2016 at 05:13 PM

    This looks like it's a browser issue, since everything works fine in our end(note that we are in different parts of the world). Please make sure that JavaScript is enabled in your browsers: http://enable-javascript.com/ 

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    Answered by Tellmemore on May 31, 2016 at 12:37 AM

    Okay. You are in ???  Jotform is not based in USA??

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    JotForm Support

    Answered by Chriistian on May 31, 2016 at 01:26 AM

    Jotform is based in the USA, but we also have servers based in EU/Germany. I am a jotform user that is based in the Philippines.

    I checked your form using Firefox 46.0.1 and I am still unable to replicate the issue. I am currently making further checks to your account. I will be back after I am done checking.
    Regards.

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    JotForm Support

    Answered by Chriistian on May 31, 2016 at 01:39 AM

    After further checking your account, I was able to see the issue regarding the wizards. I see that when you click on the Thank You page or the Preferences, the wizards do not open. Due to this, I have now forwarded this issue to our higher level support. We will let you know on this thread once we have any updates from them. Regards.

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    Answered by Tellmemore on May 31, 2016 at 04:20 AM

    Okay.