What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Afraid we got hacked

    Asked by mcurley on March 16, 2012 at 10:20 AM

    Do you use Plimus to process payments for service? 

    We received a notice about upgrading when we didn't actually need to upgrade and ended up paying Plimus.  I'm afraid that this is a scam and that we gave credit card information to some weirdo.  PLEASE get back to me to either assure me that everything is okay or let me know that something is wrong.

     

    This was on the receipt: Secure e-Commerce services are provided by Plimus, an online reseller for Interlogy LLC.

    If you have any questions about JotForm Premium, please contact Interlogy LLC directly.

  • Profile Image

    Answered by fxr on March 16, 2012 at 10:51 AM

    Michelle,

    No, the email was legit, we do use Plimus for our payment processing. 

    I have already issued a refund for that payment as your account was already Professional status, I can only apologize for that glitch in our system and can assure you that it is a very rare occurence

    I will continue to work through your account related issues on the other ongoing email conversation we are having. We just need to get a couple of things tidied up so that you wont see any issues like this again.