Submission emails not being received.

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    Asked on May 30, 2016 at 03:02 AM


    The online form I have has suddenly stopped forwarding to the designated email address. I have tried to reset, and sent test emails, to no avail. I also tried to change the email to another email, and still it did not work. 

    Please can you advise? 

    Thank you 

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    Answered on May 30, 2016 at 03:53 AM

    Hello rspcaessexsouth,

    Upon checking your email address, I found that it ended up in our bounce list for following reasons:

    Result: is IN 

     the bounce list 

    Reason(s) : smtp; 554 5.7.1 : Recipient address rejected: user does not exist

    I have now moved your email address from bounce list and it should work fine now. You need to take a loser look at the bounce reason and ensure that the email address is valid and exists.

    Please test your form again and get back to us if you receive submission emails successfully.

    Thank you!