What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    your email "exceeded form view limits"

    Asked by PromozioneInItinere on May 30, 2016 at 05:04 AM



    I've just received your email warning about that my account have exceeded the number of form views.

    It sound strange to me because 2 of the 4 forms have just being online and the website is new.

    Is it possible to have a report of the views? 


    Thank you.

    Kind regards



  • Profile Image
    JotForm Support

    Answered by beril on May 30, 2016 at 05:58 AM

    Thank you for contacting us. It seems your account was downgraded due to reach your form view limits. To solve that issue, you can upgrade your account from our pricing page.

    If you indicate the URL of your website that you've embedded the form, we can forward it to our developers with pleasure. We will wait for your response.

  • Profile Image

    Answered by PromozioneInItinere on May 31, 2016 at 10:09 AM

    Thank you, 

    I think we are going to dismiss the service because it doesn't fit for now our needs (we're just a no profit cultural association).


    All the best


  • Profile Image
    JotForm Support

    Answered by beril on May 31, 2016 at 10:31 AM

    You can also add JotForm logo as a footer as you see below. I've also removed downgrade.

    At that situation, your form views limits will be unlimited. Kindly, check the guide below for more information:


    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.