your email "exceeded form view limits"

  • Profile Image
    PromozioneInItinere
    Asked on May 30, 2016 at 05:04 AM

    Hi, 

     

    I've just received your email warning about that my account have exceeded the number of form views.

    It sound strange to me because 2 of the 4 forms have just being online and the website is new.

    Is it possible to have a report of the views? 

     

    Thank you.

    Kind regards

     

    Vanessa

  • Profile Image
    beril
    Answered on May 30, 2016 at 05:58 AM

    Thank you for contacting us. It seems your account was downgraded due to reach your form view limits. To solve that issue, you can upgrade your account from our pricing page.

    If you indicate the URL of your website that you've embedded the form, we can forward it to our developers with pleasure. We will wait for your response.

  • Profile Image
    PromozioneInItinere
    Answered on May 31, 2016 at 10:09 AM

    Thank you, 

    I think we are going to dismiss the service because it doesn't fit for now our needs (we're just a no profit cultural association).

     

    All the best

    Vanessa

  • Profile Image
    beril
    Answered on May 31, 2016 at 10:31 AM

    You can also add JotForm logo as a footer as you see below. I've also removed downgrade.

    At that situation, your form views limits will be unlimited. Kindly, check the guide below for more information:

    https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.