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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom domain redirects back to JotForm instead of my form?

    Asked by mpressivewebdesign on May 30, 2016 at 08:00 AM

    I did step 1 (added CNAME) but I get stuck at step 2 (change JotForm url)

    How do I change the form URL? It only lets me customize it with a username. Trying to use my own domain.

    This is a re-post of a comment on How to use Custom Domains with Jotform

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    JotForm Support

    Answered by Charlie on May 30, 2016 at 09:30 AM

    Are you referring to this guide on how to use custom URL on your forms: https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form? This guide basically just let's you change the last part of the form URL with any text you want, BUT you cannot change the domain or the username on the custom URL link.

    This link you mentioned, basically uses your website's own DNS to redirect or use your domain in your form URL as a sub domain. Step 2 on CNAME means you just need to literally change your form's direct link using your website's domain when you visit the form URL. No need to change anything on the form builder. You might need to contact your hosting provider about this for further setup. Please also note that this will NOT work on HTTPS. 

    I hope that helps.

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    Answered by mpressivewebdesign on May 30, 2016 at 09:34 AM

    No, I added the CNAME just fine. It works on my web hosts end, but when I go to quote.mpressivewebdesign.com it takes me to jotform.com and not my form.

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    JotForm Support

    Answered by Kiran on May 30, 2016 at 11:05 AM

    I have tried accessing http://quote.mpressivewebdesign.com/ and I see that there is an error accessing it. Did you make any changes to the DNS settings to this domain? It looks like either CNAME is removed or not configured properly.


    Could you check in the domain control panel if the CNAME is correctly added? If you need any assistance in setting up the CNAME correctly, we request you to check with the domain registrar to set it up correctly.

    If you need any further assistance, please let us know. We will be happy to help. 

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    Answered by mpressivewebdesign on May 30, 2016 at 11:09 AM

    I removed the CNAME because it did not work.

    I just added it again. It still will not work though, but maybe you can tell me why.

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    JotForm Support

    Answered by EltonCris on May 30, 2016 at 12:09 PM

    It seems working fine.

    You just need to append your form ID on your custom domain to get it working.



    The long string of numbers is your form ID. You can get your form ID when you publish your form on the form builder.

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    Answered by mpressivewebdesign on May 31, 2016 at 07:23 AM

    Ok, got it! Thank you all very much!