Custom domain redirects back to Jotform instead of my form?

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    Asked on May 30, 2016 at 08:00 AM

    I did step 1 (added CNAME) but I get stuck at step 2 (change Jotform url)

    How do I change the form URL? It only lets me customize it with a username. Trying to use my own domain.

    This is a re-post of a comment on How to Use Custom Domains with Jotform Enterprise

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    Answered on May 30, 2016 at 09:30 AM

    Are you referring to this guide on how to use custom URL on your forms: This guide basically just let's you change the last part of the form URL with any text you want, BUT you cannot change the domain or the username on the custom URL link.

    This link you mentioned, basically uses your website's own DNS to redirect or use your domain in your form URL as a sub domain. Step 2 on CNAME means you just need to literally change your form's direct link using your website's domain when you visit the form URL. No need to change anything on the form builder. You might need to contact your hosting provider about this for further setup. Please also note that this will NOT work on HTTPS. 

    I hope that helps.

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    Answered on May 30, 2016 at 09:34 AM

    No, I added the CNAME just fine. It works on my web hosts end, but when I go to it takes me to and not my form.

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    Answered on May 30, 2016 at 11:05 AM

    I have tried accessing and I see that there is an error accessing it. Did you make any changes to the DNS settings to this domain? It looks like either CNAME is removed or not configured properly.

    Could you check in the domain control panel if the CNAME is correctly added? If you need any assistance in setting up the CNAME correctly, we request you to check with the domain registrar to set it up correctly.

    If you need any further assistance, please let us know. We will be happy to help. 

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    Answered on May 30, 2016 at 11:09 AM

    I removed the CNAME because it did not work.

    I just added it again. It still will not work though, but maybe you can tell me why.

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    Answered on May 30, 2016 at 12:09 PM

    It seems working fine.

    You just need to append your form ID on your custom domain to get it working.


    The long string of numbers is your form ID. You can get your form ID when you publish your form on the form builder.

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    Answered on May 31, 2016 at 07:23 AM

    Ok, got it! Thank you all very much!