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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Connect to Stripe not working

    Asked by abersol on May 30, 2016 at 09:18 AM

    Hi, I'm having continual issues connecting to Stripe. Everything is set up fine, I've tried logging in to Stripe in another tab and not having Stripe logged in. I've tried different browsers etc. Loading wheel spins and just reverts back to "Connect with Stripe".

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    JotForm Developer

    Answered by omur on May 30, 2016 at 09:25 AM

    Hello Abersol,

    Thank you for taking the time to write us.

    Could you please clear the cache of your browser and repeat the step for Stripe connect?
    This should solve your issue.

    This article describes how to clear your browsers cache:


    Feel free to reply if the problem persists.

    Thank you very much